Laurel Moon Policies

Shipping

I ship everything through the USPS. Generally, I ship First Class. However, if the items' weights add up to over 13 ounces, then I ship Parcel Post instead.  Please understand that I ship things securely in a box, never an envelope.  I generally ship each day Monday through Saturday, though there are exceptions such as holidays and business trips.

I ship internationally using United States Postal Services First Class International. International customers, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Refunds and Exchanges

If you have a problem with anything you've purchased from me, please do not hesitate to contact me.  I want you to be happy with your purchase.

I will accept returns or exchanges within 14 days of receipt, except for earrings.  Items must be returned in saleable condition and original packaging.  Packages must be sent with tracking.  Please contact me and let me know of the return/exchange before it is sent.  Once I receive the item I will process the return or exchange.

I regret that due to health and hygiene issues, I am unable to accept returns or exchanges of earrings at this time.

Additional Policies and FAQs

If you like an item and would like a custom length/style, please contact me with a link to the listing and what you would like done; I will respond (generally within 24 hours) with possibilities and pricing (unless I am out of town and cannot create custom items).

Please allow a few extra days for shipping custom items.

Michigan residents must pay 6% sales tax.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.

 

Laurel Moon Jewelry - PO Box 300443 - Waterford, MI - 48330-0443 - USA - (248)716-8168 - customer service hours are M-F 9am-5pm - email is preferred